Windows 10~Software Asset Management - ITAM

Greetings,

We have the below requirement with our client. Kindly go through the JD below and let me know your interest.

 

Windows 10~Software Asset Management - ITAM
Location: Experian
Duration: 6 Months

 

Job description:
1)Good knowledge of Imaging/Staging of desktops, laptops, and other related devices.
2)Maintain, analyze, and troubleshoot software and computer peripherals.
3) Must have reliable transportation and a clean driving history
4) Travel to nearby sites would be required.
5)Ability to set up, configure, and add all hardware.
6)Assist client internal IS technicians with large IMAC's.
7) Provide technical support to end-users via telephone and in person.
8) Assist coworkers in the resolution of end-users technical issues.
9) Assist coworkers in the execution of established processes and escalations.
10) Work on Deploying Operating Systems on Desktop/Laptops, etc. using SCCM
11) Test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
12)Following proper manufacturer procedures for ordering parts and returning defective parts.
13)Manage (Service Now) ticket queue constantly throughout the day.
14) Respond to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.
15) Diagnose and resolve technical hardware and software issues.
16) Gather information to determine the issue by evaluating and analyzing the symptoms.
17) Partners with other departments to provide technical assistance.
18) Identify priorities and redirect problems to appropriate resources.
19) Organize ideas and communicate appropriate messages.
20) Stay current with system information, changes, and updates.
21) Handling all designated workstation installations and updates

 

 

 

"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."

 

Thanks & Best Regards

Bhargavi Jaltar| Talent Acquisition Lead| Tekgence Inc.

Office : bhargavi@tekgence.com

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