Role-QA IVR TESTER-Genesys cloud-IL-Onsite
Role- Contact Center Sr. Tester (With 10+ yr) Location: Schaumburg , IL Duration: 6-12 Months JOB DESCRIPTION Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows 1.Understanding of call center workflows, metrics, and best practices. Testing Experience in all phases of the test cycle in CC domain, including Integration/System Testing, Regression Testing, User Acceptance Testing Testing Experience in Salesforce/Service now integrations with Genesys Cloud Ability to quickly learn GDF/Google GCAI chatbots and voice bots Testing in integration with Genesys cloud for call routing to agents. Testing Experience using Cyara cloud-based application to execute & develop automation scripts 2. Design and implement voice call flows, including IVR menus, skill-based routing, and automated responses 3.Work with Test lead and support the Design and execution for contact center related testing activities 4.Develop test plans and test cases fo...