Required Desktop Support Engineer-Dallas,TX-5 Years
Job Title :- Senior Desktop Support Engineer(L3 Level) with EMR(Electronic medical record) experience Location :- Dallas, TX - Onsite EXP-5+ YEARS Job Description:- Customer-facing role supporting physicians and direct care clinics. Windows desktop support role with EMR experience a plus. Primary Responsibilities: - Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed - Provide an accurate record of each call in incident management tracking tool (Service Now) - Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function - Act as a technical resource to others to resolve problems, issues, errors or related - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and co...