Remote - SAP OTC-QTS Lead (CGEMJP00290243)

Hi,

I hope this email finds you well.

My name is Mayank, and I am a Technical Recruiter from Empower Professionals Inc. We are sourcing  "SAP OTC-QTS Lead" role.

 

Please share your updated resume with the candidate's location and work authorization

 

Role: SAP OTC-QTS Lead (CGEMJP00290243)
Location: Remote (Client is in Sunnyvale, CA)
Duration: 12 Months

 

Job Description:

We are seeking a highly skilled SAP S/4 HANA Customer Service Consultant to join our team. In this role, you will be responsible for implementing, supporting, and optimizing SAP S/4 HANA solutions focused on the Customer Service (CS) module. You will collaborate closely with business stakeholders, provide technical expertise, and ensure smooth integration of customer service processes within SAP S/4 HANA, driving efficiencies, improving user experience, and ensuring seamless customer service delivery.

 

Responsibilities:

• Lead and manage the implementation of SAP S/4HANA Customer Service (CS) module.
• Conduct workshops to gather and document business requirements.
• Design and configure SAP solutions to meet business requirements.
• Develop and implement best practices for SAP S/4HANA Quote to Service processes.
• Configure Equipment Master data and ensure accurate configuration.
• Configuration Service Contracts, Service Quotation and Service Order processes.
• Handle Return Material Authorization (RMA) processes.
• Integrate Customer Service module with Order to Cash (OTC) and Service to Repair modules.
• Provide expert guidance on SAP Best Practices for Customer Service.
• Collaborate with cross-functional teams to ensure seamless integration and functionality.
• Troubleshoot and resolve issues related to SAP CS module.

 

Qualifications:

• Minimum of 10 years of experience as an SAP Functional Consultant with a focus on Customer Service.
• Extensive experience with SAP S/4HANA CS module implementation.
• Strong knowledge of SAP S/4HANA Quote to Service processes.
• Proficiency in SAP Best Practices for Customer Service.
• Experience with Equipment Master, Service Quotation, Service Order, and RMA processes.
• Familiarity with integration of CS module with OTC and Service to Repair modules.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to lead workshops, gather requirements, and design SAP solutions.
• SAP certification in S/4HANA Customer Service is a plus.

 

 

 

Thanks

Mayank Verma

Technical Recruiter | Empower Professionals

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mayank@empowerprofessionals.com  | LinkedIn: https://www.linkedin.com/in/mayankdverma/

Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873

www.empowerprofessionals.com

Certified NJ and NY Minority Business Enterprise (NMSDC)

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