ServiceNow Technical Program Manager - Tech M

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Hi ,

 

ServiceNow Technical Program Manager

Remote(need to work in PST hours)

12+ months contract


 

 

Responsibilities and Qualifications

1.          All selected responsibilities associated with Business Systems Analyst – Level II

2.          Lead multiple projects and trains and/or mentors other team members, peers and clients as appropriate

3.          Investigate complex strategic business issues, researching and identifying inventive solutions

4.          Collaborate with executive stakeholders to elicit their business concerns and develop workable solutions

5.          Design BI dashboards, scorecards, charts/graphs, drill-downs, and dynamic reports to meet new information needs

6.          Lead the creation of a catalog of Key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata

7.          Serve as a resource for human performance architects as they evaluate training and performance support needs and design training and performance support products

8.          Inform technical architect and project manager of any issues that may affect other areas of the project

9.          Complete all appropriate documentation required by developers, QA analysts, deployment team, and operation support team that will maintain the Application

10.        Ensure security requirements built into final solution design

 

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