ServiceNow Developer || Miami, FL - Hybrid (Local To Florida)
Minimum 8 to 12 years' experience in Snow admin platform3-6 years' experience in snow development activity. Should have managed large customer instances
Must handle day today's L3 activities and monitoring tasks. Should develop workflows, and implement integration.
Should manage version upgrades along with integration management.
Should have exposure to service now scripting and automation, hands-on scripting experience is a must.
Extremely proficient with the system, especially ITSM Pro modules, virtual chat agent, service portals, API connectors, and custom tables we created
Must have basic scripting knowledge to update custom UI, business rules, etc.
Proficient in handling all system configurations, catalog item creation, troubleshooting flows, etc.
Must have created workflows and fixed broken workflows.
Should know the ITIL process to manage the system effectively. Should manage ITIL licenses on SNOW for cost-effective utilization.
Should handle platform migration activities as an individual or lead the effort with a team.
Team management experience is an added advantage.
Graduate Fluent in English Manage customers directly without any escalation Support customers during US work hours.
Expert in JavaScript and experience with PowerShell script. Integrate ServiceNow with other tools and external platforms using APIs and web services. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management. Customize ServiceNow workflows, Flow designer, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
- Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.
Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
(1.) To adhere to quality standards, regulatory requirements, and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on-call escalations /L3 level support and doing incident & problem management (6.) Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Thanks,
Ankit Kumar Mishra
Direct : 732-832-3488 Ext: - 239
MSR Technology Group LLC
An MSRcosmos Group Company
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