Looking for Service now developer||San Francisco, CA||Fulltime||

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Hello,

My Name is Shahid .  I am reaching out to you today because we have your resume in our database and wanted to check if you are currently available in the market actively looking for an opportunity. Please see the below mentioned requirement and I believe you would be a good match for the role. I would appreciate if you could respond with your updated resume along with the good time to speak so we can move forward with the process. 

 

Title : ServiceNow developer

Location : San Francisco, CA on site

Employment : Contract

 

H1B with PP Number

 

Role Description:            

Minimum 6+ years Relevant ServiceNow Experience. Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift.

 

Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

 

Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews

 

 

Thanks & Regards,

MD SHAHID 

shahid@siriinfo.com

LinkedIn : https://www.linkedin.com/in/md-shahid-aab20b192/

 

 

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