Excellent Opportunity_ "Incident Manager" at "Houston, TX (Local Only)"

Greeting!!

My name is Rahul and I am a Sr. Recruiter at ApTask. ApTask is a global, diversity certified staffing and recruiting company. We have an excellent job opportunity with one of our clients..

Position: Incident Manager

Location: Houston, TX (Local Only)

Type : Contract

Client: Tech M/Sisco Foods

 

Job Description:

• Experience: 10+ Years
• 5-8 years in a Technical Support or Technical Incident Management role
• Proven experience in Technical Support or Incident Management, particularly in an E-commerce environment (preferred).
• Technical expertise in: AWS , Networking Technologies and Microservices Architecture
• Excellent communication skills with the ability to effectively interact with U.S. customers and Sales Consultants.
• ITIL certification or a deep understanding of ITSM processes and incident management methodologies.
• Demonstrated ability to manage incident calls, ensuring efficient escalation and resolution.
• Solid business analysis and testing skills to identify, document, and resolve issues effectively.
• Self-driven, with the ability to work both independently and collaboratively within a team.
• Strong problem-solving mindset, with attention to detail and organizational skills.
• Experience in monitoring and observability tools to identify and resolve performance bottlenecks proactively is an advantage.

 

 

Regards

Rahul Sondhiya

Email:rahuls@aptask.com

Add: 120 Wood Ave South, Suite #300, Iselin, NJ 08830

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