Excellent Opportunity_ "Amazon Connect Developer" at "Delaware, New Jersey and Plano TX"

Greeting!!

My name is Rahul and I am a Sr. Recruiter at ApTask. ApTask is a global, diversity certified staffing and recruiting company. We have an excellent job opportunity with one of our clients.

Position: Amazon Connect Developer

Location: Delaware, New Jersey and Plano TX

Type : Contract

 

Visa we are looking : (H1B, H4, E3, L2S) Relocation will not workable

 

JD:

In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

• Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
• Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
• Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
• Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
• Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
• Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Job Qualifications

• Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
o Experience with Amazon Connect's API's and SDK's
• AWS Experience:
o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
o Experience with AWS Security best practices.
• CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
o Experience with CRM API's and data models
o Good to have experience integrating with WFM systems like Verint.
• Technical Skills
o Strong programming skills using Java, Spring Boot
o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
• Other Qualifications:
o Excellent problem-solving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team

Required Experience
• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform

Nice to have
• Experience with Genesys On-Premises contact center system
• Experience with contact center migrations
• Experience with cloud migrations
• Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
• Related AWS Certifications

Required Education

Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience

 

 

Regards

Rahul Sondhiya

Email:rahuls@aptask.com

Add: 120 Wood Ave South, Suite #300, Iselin, NJ 08830

“Helping Hands are better than Praying Lips”