Role: Vertex Application Support Specialist (L3)
Location: Remote (EST)
Duration: 12+ Months
Overview:
The Vertex Application Support Specialist is responsible for providing technical assistance and ensuring the smooth operation of the Vertex application. This role involves responding to user inquiries, resolving technical issues, and assisting with application-related tasks to optimize system performance and user experience. The support specialist also collaborates closely with the development and implementation teams to identify and address any software bugs or enhancements required.
Key Responsibilities:
- User Support: Act as the primary point of contact for all Vertex application-related queries and issues raised by end-users. Provide prompt and effective resolutions to problems or escalate complex issues to higher-level support personnel if needed.
- Troubleshooting: Investigate and diagnose technical problems encountered by users, utilizing troubleshooting techniques and available resources. Identify the root cause and implement appropriate solutions to minimize downtime.
- Bug Identification and Escalation: Collaborate with the development team to identify, document, and replicate software bugs or performance issues. Follow established procedures to escalate these issues for prompt resolution and ensure smooth application operation.
- Application Enhancements: Collect user feedback on potential application improvements and communicate these suggestions to the development team. Assist in testing new software updates and enhancements before implementation.
- Communication and Collaboration: Maintain open channels of communication with internal teams, effectively collaborating to address issues and provide timely updates on support activities and issue resolutions.
- Continuous Improvement: Stay up-to-date with the latest technologies, features, and best practices related to the Vertex application. Suggest process improvements and proactively contribute to the enhancement of support services.
Skills and Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience in supporting enterprise applications.
- Knowledge of tax systems, Vertex application, SAP experience is a must;
- Strong technical aptitude and ability to understand complex software systems.
- Excellent problem-solving skills with a keen attention to detail.
- Infrastructure and Integration knowledge related to Vertex application is a plus;
- Experience with ticketing or support management systems is preferred.
Thivya Jothi
US IT Recruiter | Techorbit
1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038
E-Mail: jothi@techorbit.com || Contact: 469-9235803
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