Opening for Machine Learning AI Engineer-REMOTE-10+ YEARS

Role: Conversation designers

Location: Philadelphia, PA (Remote)

Duration: 12+ Months

 

Qualifications

• Demonstrable experience in designing and building chatbot conversation flows with the Google Dialogflow & OpenAI - at least 2- 4 years
• Experience working as a user experience/conversation designer – min
• Excellent written and verbal communication skills supported by knowledge of grammar and proof-reading skills
• Good understanding of AI and machine learning concepts, and experience with NLP and NLU technologies
• Application of Natural Language Processing and Conversation Design principles used in successful creation of customer facing voice/chat experiences
• Experience designing for cross channel experiences
• Proficiency with design tools like Figma & Adobe XD
• Effective communication and storytelling skills

 

Responsibilities

• Chatbot Conversation Designer will be responsible for designing the client chatbots deployed on multiple channels
• The role holder will be accountable for designing and optimizing the conversation flows in the chatbots, becoming the SME on the chatbot user interface, & taking responsibility for building the journeys and ensuring the right intents and actions
• The role holder will be our SME in chatbots, with a strong interest and passion for the emerging tech with chatbots, keeping abreast of industry developments with Open AI, ChatGPT, Dialogflow & other AI-powered chatbots
• Build pre-built chatbots for K-chat platform which can be integrated to client accounts
• Create custom chatbots for clients if required
• Collaborate with stakeholders to understand user needs and business requirements and translate them into effective conversational designs
• Create user flows, interaction models, and dialogue scripts to guide the development of NLU-powered Chatbots, voice assistants, and other conversational interfaces
• Craft clear, concise, and engaging dialogue scripts that mimic natural language interactions
• Develop conversational branching and handle user queries and requests effectively, considering various user scenarios
• Manage Chatbot intents, analysing customer conversations to implement improvements
• Be the SME on our K-chat platform to design and build chatbot journeys
• Regularly review reporting to understand usage, sharing insights back with the tech team
• Work closely with tech team and third-party vendors, to raise any defects that arise to fix within a timely manner - ensuring any impact to sales or service teams is communicated
• QA test the chatbot experience from start to finish, ensuring any bugs are recorded, reported, and fixed
• Ongoing qualitative analysis of customer feedback to recommend changes in the pre-built & custom chatbots
• Collaborate with different business areas to iteratively grow the chatbot solutions and deliver customer-centric solutions to a wide range of intents

 

 

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Thivya Jothi

US IT Recruiter | Techorbit

1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038 

E-Mail: jothi@techorbit.com || Contact: 469-9235803

Follow us: https://www.linkedin.com/company/techorbit-inc

 

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