| Role: IT Support/ Helpdesk Location: Chicago, IL
Requirement: CA Applications CA Service Desk Manager 12.5,12.7 ,12.9 & 14.1 CA Service Catalog CA Business Intelligence (SAP) CA EEM CA UAPM (ITAM) - Installation, Implementation and configuration of CA Service Desk R12.9 with Advance Availability, Business Intelligence 3.1(BOXI) for reports
- Integration of CASD with Support Automation for live automation with User’s desktops.
- Customization CA Service Desk to enable advanced helpdesk functionality
- Creating events, macro and Notifications
- Customization the web interface using Web Screen Painter.
- Created the custom access type to implement the security policy of the client.
- Created real time reports and customized the existing ones
- Doing all the customizations as per the customer’s requirements.
- Creating new Customers as a new Tenant
- Contact, CTI and CI loading in System
- SLA Configuration, Page Customization (HTMPL)
- Providing SMS notification using HTTP Request method in SMS gateway.
- Enabling system to trigger external Workflows and Report Customization
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