| Hello, Hope you are doing great. Please revert me your interest with this role. Role: Windows Production Support Location: Oaks, PA (onsite from Day 1) Job Type: Contract JD: Need candidates who can work onsite from Day 1 (Hybrid) PRIMARY RESPONSIBILITIES - Should be ready to provide 24x7 support for critical production systems.
- Able to handle production issue.
- Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues, and document changes.
- Interact with client/onsite counterpart for issue resolution.
- Able to follow the incident/change/problem management process.
- Understanding of ITIL Vx.x and its components
- Perform scheduled maintenance and support release deployment activities after hours.
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
- Should be comfortable to work in clean room with project specific limitations.
- Shifts – Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions.
- Hands-on technical implementation and deployment of projects in pilot/production environments.
REQUIRED SKILLS - 7+ years working experience in deployment, support or development of DOT Net based technologies hosted on a Windows environment
- Excellent knowledge of IIS and the various components involved within
- Experience in Production Application Support on Microsoft technology stack
- Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in
- Knowledge of ITIL processes
- Working knowledge on IIS/ Citrix on windows platform.
- Application / Product Monitoring (Basics)
- Basic Knowledge on common monitoring tool
- Basic knowledge of virtualization, storage, AD & Networking Concepts.
- Working knowledge of Windows servers, 2012 and 2008 R2
- Windows Patching
- Hardening
- Basic knowledge of MS SQL Server 2008 R2 and above
- Windows OS migration experience
- Team player and flexible
- Strong knowledge of any ITSM tool (ServiceNow is preferred)
DESIRED SKILLS - Knowledge of below Tools
- WINSCP
- Putty
- MS-Office
Thanks & Regards, Nilesh Shahi Recruiter-IT VBeyond Corporation nileshs@vbeyond.com https://www.linkedin.com/in/nilesh-shahi-36835a19a/ Amwell Commons,, 390 Amwell Road, Hillsborough, New Jersey, USA – 088 44 www.vbeyond.com The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | 
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