Role : Genesys Developer

Hi ,

 

Hope you are doing well!        

                                                                                                                                                                                                                

Please see the job details below and let me know if you would be interested in this role.

If interested, please send me your resume, your contact details, your availability, and a good time to connect with you.


Role : Genesys Developer

Location : Remote

Duration: Long Term

 

Job Description:

Required experience : 8-10 yrs

  • Experience in Routing strategy analysis, design, development and testing for both voice and multi-media (Email/chat/wats app).
  • Experience in developing Routing strategy using IRD.
  • Having wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems.
  • Extensive Experience in Genesys Framework 8.0/8.1/8.5, Inbound Voice, T-Server/SIP Server deployment & troubleshooting, Integration with various CRM applications such as salesforce, Siebel. Routing designing and its troubleshooting, reporting knowledge.
  • Extensive experience in Computer Technology Integration (CTI), Universal Routing Server (URS), IRD (GUI), T-Server, SIP Server, Stream Manager, Stat Server.
  • Experience in Enterprise Routing (URS) and Orchestration Platform.
  • Knowledge in Genesys ORS routing, Orchestration.
  • Experience in creating, Developing & Deploying Routing Strategy using IRD based on the business requirement.
  • Experience in the complete Software Development Life Cycle (SDLC).
  • Highly motivated team player with excellent interpersonal, technical and communication skills.
  • Good analytical and debugging skills.
  • Genesys Pure engage, Genesys pure engage connect, IRD, application installation and configuration.


Main purpose of JD for routing is – candidate should have hands on below:

1. Design of routing flows using IRD.

2. Development on routing strategies using IRD.

3. Analysis on issues if occurred in routing by troubleshooting URS logs.

4. Good to have knowledge on orchestration ORS app.


Best Regards,

Hrishikesh Himesh

Recruiter |

VBeyond Corporation

hrishikeshh@vbeyond.com

https://www.linkedin.com/in/hrishikesh-himesh-764670224/

Amwell Commons,, 390 Amwell Road, Hillsborough, New Jersey, USA – 088 44

www.vbeyond.com

 

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