Hiring for SFDC Techno functional with IQVIA OCE CRM @ Parsippany, NJ (Hybrid 3 days Onsite)

Greeting,

We have below requirement with our client. Please go through the JD let me know your interest 

Job Title: SFDC Techno functional with IQVIA OCE CRM experience. 

Location: Parsippany, NJ (Hybrid 3 days Onsite) 

Duration: Long Term 

Client: CTS 

Mandatory Skills: IQVIA OCE CRM

Need Local Candidate

The Local US CAS Manager works within the Commercial DevOps department, with a view to regulate application support activities and processes within the US region.  

  

Requirements: 

• Minimum 5 years of Salesforce experience required 
• Bachelor's degree in computer science, engineering, or a related field. 
• Proven experience of more than 5 years in similar role/function. 
• 5 years of experience in managing support and development activities in the IQVIA OCE CRM. 
• Proficient in spoken and written English. 
  
    
  
  Responsibilities: 

• Monitor support demand and evaluate customer requests 
• Monitor and control support service  
• Manage region SLA's and KPI's 
• Assist business in the evaluation, filling and submission of application change requests (CR) 
• Promote and facilitate the One Support model adoption and the usage of common process to achieve the best customer service / satisfaction 
• Act as the liaison between regional business and the Global Support Team. 
• Cooperate with Global Support Team in solving support requests. 
• Support and facilitate the Global Support Team solution delivery. 
• Cooperate with the Application Tech Lead in the continuous platform development, participating in the CR and project management processes and properly communicating with the business 
• Close cooperation with the IT Business Advisor group, specially the ones assigned to the region of activity. 
• Provide guidance and support to the regional stakeholders. 
• Build and maintain close relationships with the business stakeholders. 
• Perform coaching and training sessions with the local business stakeholders. 
• Maintain and develop periodic communications and reviews. 
• Modify and adapt documentation to local requirements (as needed) for the support activities. 
• Implement and promote application best practices. 
• Manage other Support Vendors (i.e. Hexaware). 
• Manage operational Support of the Commercial US Application landscape. 
  
    
  
  Soft Skills: 

• Excellent time and project management skills with exceptional attention to detail 
• Work well in a collaborative, team environment and cross-functional team 
• Clear communication capabilities. 
• Capacity to manage several activities / customers / projects simultaneously, achieving goals, meeting deadlines and presenting innovative solutions. 
• Willingness to build professional relationships with different teams, business stakeholders and partners/vendors. 

Thanks & Regards 

Mohd Taher 

Unicom Technologies Inc., A Certified MBE  

1500 Eisenhower Ln, Suite 800, Lisle, IL 60532  

Phone: 630-741- 4462
Fax: 1-866-291-2541
Mail: Taher@unicomtec.com
Web: www.unicomtec.com