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Please read the below Job Description twice/thrice thoroughly with all the Conditioned/Details mentioned in it then only please do share Best Suitable/Relevant Profiles/Resumes ONLY if you have, it will save your & my time as well. Please read each and everything thoroughly/completely. Thank you for understanding. Greetings! This is Mridul Gupta from VBeyond Corp. We are a Global Recruitment Company with specialization in Hiring IT & Non-IT Professionals. One of our clients is looking for below: Job Description: Job Title: ITSM (Information Technology Service Management) Specialist Job Location: Rancho Cucamonga, CA Job Type: FULL Time/Permanent (FTE) & C2C (FTC) Both – 100% Onsite from Day1 Need: ITSM Specialist - Change, Problem and Release Manager with 10+ Years of Working Experience. Looking for someone who can handle the ITSM Functions Project Duration: Long Term for Both FTE & FTC
Who are we looking for? ITSM Specialist - Change, Problem and Release Manager with 10+ Years of Working Experience. Looking for someone who can handle the ITSM functions and is able to work.
Technical Skills
- Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Ensuring all changes are properly documented, managed, and communicated
- Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts
- Establishing effective governance and change control leveraging ITIL best practices
- Organizing and chairing Change Advisory Board (CAB) meetings
- Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed
- Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
- Performing trend and performance analysis on Change Management, providing and tracking recommended improvements
- Work with Engineering and Operations teams to plan and coordinate software releases
- Own the release calendar including details on code freezes, deployments, and patch windows
- Define deployment readiness criteria for each release and track adherence
- Communicate release schedules, artifacts, and status to all stakeholders
- Coordinate with development managers to ensure timely and accurate release notes
- Conduct monthly release readiness review meetings and track progress across multiple teams
- Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations
- Proactively identifies training opportunities to execute on the organization’s overall goals
- Meets or exceeds all Goals and Objectives and Service Level Targets
- Work on-call hours that would include 24/7 coverage per the SOPs
Process Skills
- Capable of analyzing Requirements and Test Software/s as per Project Defined Software Process
- Experience working in an Agile / Scrum Environment preferred
Behavioral Skills
- Self-Driven, Disciplined, Organized, Result Oriented, Focused & Passionate about work.
- Excellent written and verbal communication skills
- Resolve technical issues of projects and explore alternate solution
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
- Passionate about learning new technologies and provide innovative idea
I would appreciate if you could reach out on/to my below mentioned contact coordinates, should this Job Position be of Interest to you.
Have a great day ahead!
Thanks & Regards, Mridul Gupta I U.S.A. I.T. & Non I.T. Global Staffing Recruitments, VBeyond Corporation I Partnering for Growth, Talent Acquisition | VBeyond Corporation 390, Amwell Road, Suite #107, Hillsborough, NJ 08844 My Contact No.: (+1) - 908-344-5548 My Official Email ID: mridulg@vbeyond.com | http://www.vbeyond.com My LinkedIn Link/Profile: linkedin.com/in/mridul-gupta-9b646421
Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.
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