| Title: Incident Manager Location: Remote Duration: Long term Job Description: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Roles and Responsibilities: - Leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
- Providing periodic major incident metrics reports
- Providing regular updates and communications to key stakeholder management
- Ensuring incident management processes are followed and incident post-mortems are completed to capture process deviations and areas for improvements
Qualification Education - BS or equivalent + 6 yrs. related experience
- ITIL v4 Foundation Certification
Preferred Skills - Strong interpersonal skills, communication, teamwork, and positive attitude
- Candidate must be a team player and can adapt in a dynamic, fast-paced environment
- Excellent customer facing skills
- Must have excellent organizational and coordination skills
- Must demonstrate strong analytical skills Must demonstrate the business value that processes provide and influence the service teams to effectively adopt and follow the processes on an ongoing basis.
Vivek Yadav Recruitment Lead Call: (908) 633-4182 E: KumarY@VBeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844 Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to MohammadF@vbeyond.com subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience. | 
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