Urgent requirement for Operation Analyst at Appleton , WI ( Day 1 onsite ).

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Role: Operations Analyst with ITIL Rate: $25-28/hr on c2c Location: Appleton, WI Candidates need to go to office for 2-3 days in a week (Hybrid)   Core Activities A. Day to day operations a.            Critical Incidents:  i.          Addressing critical incident management and coordination.  ii.         Root cause analysis, documentation and sharing of results with client.  iii.        Planning for preventive measures from root cause analysis.  b.          Change Management  i.          Represent mainframe operations in Change Advisory Board.  ii.         Change management planning and coordination.  iii.        Transition coordination - e.g. software upgrades and security patches.  iv.        Release coordination for changes related to support and development areas. c. Capacity management i.               Business and service capacity management ii.   Bridge to application support iii.              Interface with development teams to help diagnose incidents iv.           Interface with development teams to close incidents that require development work B.   Planning & Governance a.          Attending standup calls b.          Daily publishing updates/reports related to SLA’s. c.       Establish review cadence d.       Identify and manage project risks and issues. Communicate the mitigation and contingency plan with the stakeholders e.       Act as bridge between cross functional teams and help resolve conflicts. f.   Organize and present Steering Committee Meeting with client g.               Work alongside CSM to address any challenges or operational issue h.   Conduct periodic satisfaction surveys with key stakeholders i.               DR Planning and coordination. Thanks & Regards,     Mohd Anas  IT Recruiter  Contact @ +1 908-589-7369     VBeyond Corporation I PARTNERING FOR GROWTH     390 Amwell Road, Bldg #1, Suite #107 Hillsborough   New Jersey USA – 08844  www.vbeyond.com     https://www.linkedin.com/in/mohammad-anas-77409a225/     Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.  Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply mohda@vbeyond.com . Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you.

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