Your Headline: Focused and to the point Hi, Hope you are safe and well!! This side Shubham Gautam from IDC Technologies and I found your profile ov
| Your Headline: Focused and to the point | Hi,
Hope you are safe and well!!
This side Shubham Gautam from IDC Technologies and I found your profile over some search portal which is good fit for this same role. So please let me know whether you are available or interested in the same role. please do share me your contact number with the best time to discuss over this role. Position:- Operational Lead
Location:- Houston, TX
Duration:- 12 Months Contract Job Description
Service Management
• Monitoring and managing our Azure services which we deliver for our 850 plus user base across the globe.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand from customer pain points perspective
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between teams, products
Technical Perception
• Aware of Infrastructure support – Azure and Onprem Environments
• Ability to help facilitate continual improvements
• Collaborating with technical design teams to set standards, acceptance criteria for deliveries on hardware, and security
Skills
• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• People management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Problem-solving abilities
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills | Best Regards
Shubham Gautam
Sr. Technical Recruiter
IDC Technologies
Contact Number: +1- 8482852338
Email Id: shubham.g2@idctechnologies.com | | | |
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