Java Production Support Long term contract Remote till covid

Java Production Support
Long term contract
Remote till covid


Roles/responsibilities performed by the Production support team members and tools used in their applications.

Tools Used:
• Remedy – Ticketing Tool
• Rally (For Story and Bug Tracking)
• Splunk and Dynatrace for Monitoring
• Cyberark/Putty
• Toad – Querying Tool for DB
Skills:
• Unix Shell scripting
• Java platform Production support (Development skills is not needed. There is no access to code)
• SQL Skills
• Incident Resolution – Ability to troubleshoot job failures and fix issue within SLA. Review and resolve the Incidents arising from
o Operation Command Center Alerts
o Alerts from Enterprise Monitoring Operations (EM Operations).
o OMNIBUS and Splunk Alerts
• Ability to support Java batch applications/Java web based applications/Java Cloud applications (Any one)
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Testing the newly on boarded customer's file processing and reports delivery
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and/or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact
• Weekend Oncall may be expected on rotation basis.


Alternate JD:
• Excellent knowledge in Unix Shell Scripting (L3) Java Support and Oracle SQL (L3)
• Must have good understanding on ITIL processes, especially Incident, Problem and Change Management
• Must have Production Support work experience
• Prior exposure to deploying builds/releases/Change Implementations
• You should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks.
• You should be able to respond to technical queries / requests from team members and customers.
• Knowledge of Java and any DevOps and monitoring tools would be an added advantage
• Weekend/Oncall support is expected.


Best Regards
Fazle Ahmad (Team Lead)
IDC Technologies
Contact Number: +1- 408-889-1924
Email Id: Fazle.a@idctechnologies.com


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