Business system Analyst(need 10+years Experience)@San Jose, CA(Remote)

Job title – Business system Analyst

Location San Jose, CA

Remote Opportunity – PST working Zone

Interview Rounds – 3 Panel

Key – BSA with CRM / SFDC / CSM

-          Need senior Analyst, how is ready to take the ownership of the project

-          Project is based on data migration – from Salesforce.com to Gainsight next, need to have good Data migration experience

-          Need to have Salesforce.com Admin experience and configuration experience

-          Unit testing

-          Good communication skills – stakesholder experience (Sales,

 

The challenge

As a Senior Business Analyst for the Customer Success team, you are visionary, customer focused, and outcome driven. The program leverages Gainsight features to enhance customer experience through automation, digital communications, and data collection. For Lead to Quote the program leverages Salesforce (CRM). You will collaborate with internal teams to design and configure creative solutions to meet program objectives, solve complex challenges and drive successful outcomes.

What you'll do

·         Work with a team of business users, product managers, solution architects to define the Customer Success Management process and solution architecture for Adobe Enterprise business enabled by Gainsight NXT. 

·         Support Lead to Quote Sales flow in Salesforce.com and lead Data Migration from one salesforce org to another salesforce org.

·         Support business strategy development for Customer Success and manage mapping, documenting, and implementing CS processes

·         Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers

·         Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures

·         Be forward looking regarding new features and other technology or tooling that bring new opportunities for efficiency, productivity and development gain across the entire support ecosystem.

What you need to succeed

·         10+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce or Microsoft Dynamics stack, within a SaaS or IaaS company.

·         Hands-on experience with CRM and Customer Success tool, salesforce or Gainsight

·         Solid process and analytical skills tied with creative thinking and sharp decision-making abilities

·         Experience in agile development cycle, running multiple sprints and leading team to test & deliver business initiatives

·         Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership

·         Ability to communicate effectively and interact with cross-functional teams

·         Evangelize and test new ideas with stakeholders; drive implementation to completion with key success metrics and business impact read out. 

·         Strong customer empathy, product ownership, bias for action and sense of urgency. 

·         Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people

·         Self-starting, ability to work with minimal direct supervisions; takes ownership

Thanks and regards

Bhaskar kumar Koppisetti

Email :kumar.koppisetti@3sbc.com

Hangout : bhaskarkumar3sbc@gmail.com 

An E-Verified Company 

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