Incident management consultant needed at GA

- June 10, 2021

Hi;

Hope u are doing great

Please go through the JD and revert me your comfortness :-

Position : Incident Management Consultant

Location : Atlanta GA

Incident Management

Roles and Responsibilities:

Leading, driving, facilitating and chairing all incidents including investigation activities, meetings, and conference calls
Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
Providing periodic major incident metrics reports
Providing regular updates and communications to key stakeholder management
Ensuring incident management processes are followed and incident post mortems are completed to capture process deviations and areas for improvements

Qualification Education -

BS or equivalent + 6 yrs related experience
ITIL v4 Foundation Certification - preferred Skills
Strong interpersonal skills, communication, teamwork and positive attitude
Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
Excellent customer facing skills
Must have excellent organizational and coordination skills
Must demonstrate strong analytical skills
Must demonstrate the business value that processes provide and influence the service teams to effectively adopt and follow the processes on an ongoing basis

Thank you.

Vaibhav Kumar | VBeyond Corporation

+1-678-507-0840 Ext. 211| (866) 614-3884 (F) | vaibhavk@vbeyond.com

Hangout:-vaibhavvbeyond@gmail.com

Note: VBeyond is fully committed to Diversity and Equal Employment Opportunity.

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