Looking for Genesys Administrator in DEERFIELD, IL((CPT and OPT are not workable)

(CPT and OPT are not workable) Title – Genesys Administrator Location:   DEERFIELD, IL Duration: 4+ months        Description:- Minimum 7+Years of Experience Proficient in tools like Composer, Eclipse, IRD (Interaction Routing Designer), CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & KazimirStrong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) and contact center technologiesGood experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server. Detailed knowledge and experience in Genesys Pure Engage Solutions Strong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), Genesys PureEngageCloud (PEC) and Genesys Workspace Web Edition (WWE)Strong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal.   Desired Skills:- Hands on experience in Intelligent Workload Distribution Handle the escalation calls and coordinate with vendor Regular maintenance, audit and upgradeGood experience on Genesys Interaction recording, Analytics & Workforce ManagementGood experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reportingKnowledge in E – services ( Email, chat support ).   Regards, Naman Shukla Talent Solutions | Digital Transformation | Data Analytics US: +1 (904)-406-8313 11340 Lakefield Drive, Suite #200, Johns Creek, GA 30097 E-mail: naman.shukla@nlbservices.com| Web: www.nlbservices.com Hangout : naman.shukla@nlbservices.com linkedin.com/in/naman-shukla-a5124228  An ISO 27001 and 20000-1 Certified & Minority Business Enterprise (CMBE)

If you would prefer to no longer receive any emails from this Company, you may opt out at anytime by clicking here.