Project Manager-Call Center Consultant :: Remote :: No H1, No CPT
Hi,
Hope you are doing great!!
Please go through the below job description and let me know your thoughts.
Title: Project Manager-Call Center Consultant
Location: Remote
Duration: 6 Months+
Please provide me with a PM Consultant at your Best Rate with Call Center/Noble Systems Implementation Experience.
Responsibilities
· Primary responsibility for daily management functions including developing and implementing strategic plans and objectives for the project.
· Responsible for management and oversight of project business units and resources, ensures compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).
· Ensure compliance with all internal and external requirements, program business rules, as well as regulations.
· Oversee the quality and timeliness of contractually required reports and deliverables.
· Analyze daily, weekly, and monthly reports for performance measurement and efficiencies.
· Identify potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.
· Provide direction to team members and resolve problems in a timely and professional manner.
· Facilitate communication on project status, to include applicable corrective and preventive actions to leadership.
· Ensure project budget and related financial schedules meet corporate requirements.
· Assist in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
· Develop, modify, and execute project policies, ensuring all project team members are in
· Assist with issues and risk management and participate in mitigation and contingency actions to address the risks.
· Perform other duties as assigned by leadership.
Minimum Requirements
· Bachelor's degree with 8+ years of project management experience.
· Experience in Call Center technology implementations.
· Experience in Noble Systems (outbound dialers)
· Make informed decisions and ensure adherence to budgets.
· Recommend innovative methodologies, techniques, and criteria for projects.
· Knowledge of workflows and project mapping.
· Able to handle multiple tasks and competing priorities.
· Communicate updates and project status effectively and efficiently.
Remarks:
There are 2 call center projects that are in the works . The first is a roll out of an outbound dialer system/software for 30 sites. These sites are global BPO/Outsourced call centers. The other project is a credit card masking project and also involves the use of dialers. The dialer vendor is Noble Systems, so anyone with this experience would be preferred.
Regards,
Shivam Dwivedi
Cybertec, Inc.,
11710 Plaza America Drive
Suite #2000, Reston, VA 20190
Direct: (732) 436-3439
Fax: 703-871-5291
Email: shivam@cy-tec.com
URL: www.cy-tec.com
Hope you are doing great!!
Please go through the below job description and let me know your thoughts.
Title: Project Manager-Call Center Consultant
Location: Remote
Duration: 6 Months+
Please provide me with a PM Consultant at your Best Rate with Call Center/Noble Systems Implementation Experience.
Responsibilities
· Primary responsibility for daily management functions including developing and implementing strategic plans and objectives for the project.
· Responsible for management and oversight of project business units and resources, ensures compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).
· Ensure compliance with all internal and external requirements, program business rules, as well as regulations.
· Oversee the quality and timeliness of contractually required reports and deliverables.
· Analyze daily, weekly, and monthly reports for performance measurement and efficiencies.
· Identify potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.
· Provide direction to team members and resolve problems in a timely and professional manner.
· Facilitate communication on project status, to include applicable corrective and preventive actions to leadership.
· Ensure project budget and related financial schedules meet corporate requirements.
· Assist in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
· Develop, modify, and execute project policies, ensuring all project team members are in
· Assist with issues and risk management and participate in mitigation and contingency actions to address the risks.
· Perform other duties as assigned by leadership.
Minimum Requirements
· Bachelor's degree with 8+ years of project management experience.
· Experience in Call Center technology implementations.
· Experience in Noble Systems (outbound dialers)
· Make informed decisions and ensure adherence to budgets.
· Recommend innovative methodologies, techniques, and criteria for projects.
· Knowledge of workflows and project mapping.
· Able to handle multiple tasks and competing priorities.
· Communicate updates and project status effectively and efficiently.
Remarks:
There are 2 call center projects that are in the works . The first is a roll out of an outbound dialer system/software for 30 sites. These sites are global BPO/Outsourced call centers. The other project is a credit card masking project and also involves the use of dialers. The dialer vendor is Noble Systems, so anyone with this experience would be preferred.
Regards,
Shivam Dwivedi
Cybertec, Inc.,
11710 Plaza America Drive
Suite #2000, Reston, VA 20190
Direct: (732) 436-3439
Fax: 703-871-5291
Email: shivam@cy-tec.com
URL: www.cy-tec.com
If you would like to unsubscribe from Cybertec, Inc., please click here.
Comments
Post a Comment
Thanks