IVR Consultant - Genesys at Wilmington, DE, Columbus, OH, Texas

Urgent Need

Hello, Greetings! This is Khatib Rahman from VBeyond Corp. We are a global recruitment company with specialization in of hiring of IT professionals. One of our clients is looking for a IVR Consultant - Genesys at Wilmington, DE, Columbus, OH, Texas. Title: IVR Consultant – Genesys Location: Wilmington, DE, Columbus, OH, Texas (Remote till Covid19) Type: Contract Job Description: Required: 6+ years of experience in Contact Center Technology using Genesys Framework. Hands on experience on Composer SCXML Work-flow development including ECMAScript, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer. Hands on experience with Composer/IRD strategy development includes ECMAScript, Development of Rules using Genesys Rules Developer Tool (GRDT) Expertise on Genesys Rules System Development of Rules using Genesys Rules Developer Tool (GRDT)  Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment GRAT Audit Trial GRE Cluster etc.… Application logs troubleshooting such as: SIP Server/T-Server (T-Lib) SIP Messaging Universal Routing Server Orchestration Server Stat Server GVP Components Genesys Rules Engine Messaging between ORS and URS such as Invoke Functional Module methods such as SCXML Submit, SCXML Queue Query etc.   Other: Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Working knowledge in the installation and configuration of the Genesys suites is a plus Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus Knowledge on Genesys SDK development is a plus Experience working on Genesys Administrator Extensions, Genesys Administrator and CME. Good communication skills (Written and oral).   Technologies: Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT Trouble Shooting: SIP server/ T-Server Role: Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.  Responsible for delivering high quality Voice and CTI. Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.  In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily.  Qualifications - External B.E/B.TECH  I would appreciate if you could reach out on my below mentioned contact coordinates, should the position be of interest to you. Have a great day ahead! Thanks and best regards. Khatib Rahman V Beyond Corporation Hillsborough, New Jersey, USA KhatibR@vbeyond.com 908-854-0423 WWW.Vbeyond.com ......................... Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to (KhatibR@vbeyond.com) subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience.

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