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Please see the job details below and let me know if you would be interested in this role.
If interested, please send me your resume, your contact details, your availability and a good time to connect with you.
Role : Service Now System Admin
Location : Appleton WI/Minneapolis MN
Duration: 6 months
Interview: Skype
Job Description
Responsibilities
• ServiceNow Administrator Certification, - Advanced Administrator Certification Preferred
• ServiceNow System Administrator in a large organization,
• experience in configuring or implementing ServiceNow modules [Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, CMDB]
• experience as a ServiceNow Developer; Certification a plus.
Additional Skills:
• Experience working within an agile methodology leveraging the ServiceNow platform
• Able to appropriately assess and communicate risks, benefits, and alternatives
• Excellent written and verbal communication skills with the ability to communicate technical information to a non-technical audience
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control
• Problem solving and critical thinking mindset
Activities / Responsibilities Include:
• Day to day management and triage of teams work queues (e.g. incidents, enhancement requests, access requests, questions, etc..)
• Troubleshooting and resolving issues within the ServiceNow platform • Build service requests using workflows including requests, request items, and tasks.
• Create, update, publish reports and dashboards within the ServiceNow platform to visualize KPI metrics
• Configure Service Catalog, Incident, Service Portal, Problem, Change, and Knowledge Base modules.
• Maintaining integrations between the ServiceNow platform and external systems
• Monitors and manage platform clones, patching and upgrades
• Manages Instance Security, User/Group Access/Access Control Lists
• Create and maintain internal technical documentation, manuals, policies, and processes.
• Develop & maintain documentation related to the ServiceNow platform
• Assist with researching and recommending automated approaches for system administration tasks.
Saif Ahmad
IT Recruiter – IT Staffing USA
M: +1 315-696-1456
390 Amwell Road, Suite # 107, Hillsborough, NJ 08844
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