Urgent need for CTI Genesys Analyst in DEERFIELD, IL

Dear Vendor,

Hope you are doing well,

Please have a look at the below job details and share me the best consultant for below position.
 
Position Title: - CTI Genesys Analyst
Location: - DEERFIELD, IL
Duration: - 12+ Months

• Looking for max 5-7 years Exp.
• Good knowledge on Genesys Framework.
• Experience working with Genesys Pure Engage Solutions.
• Hands on experience with Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), and Genesys Workspace Web Edition (WWE).
• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS.
• Experience in developing and implementing Routing workflows using Composer / IR and routing solutions.
• Experience in troubleshooting routing issues by analyzing the Logs.
• Hands on experience on Genesys routing solutions, Media server, Resource Manager, SIP integrations and Maintenance.
• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes.
• Interact with internal teams for any technical issues (such as Network, Firewall, etc.).
• Day to day operation support

Thanks,
Next Level Business Services, Inc.
Consulting| Analytics| Staff Augmentation

NishantKumar4
11340 Lakefield Drive Suite #200,
Johns Creek, GA, 30097
(904) 552-1108
nishant.kumar4@nlbservices.com

If you would prefer to no longer receive any emails from this Company, you may opt out at anytime by clicking here.