Our client is looking for Salesforce Developer in Davidson, NC
Hi,
I hope you are doing well.
Please find below the Job Description. Kindly reply back to me with your updated resume, contact details and best time to reach you.
I apologize if the job is not of your interest. However, I would highly appreciate it if you refer someone suitable for this position
Salesforce Developer
Location: Davidson, NC
Term: Contract
Job overview: 2-5 years of experience - Salesforce lightning experience, lightning communities. Self-Starter, will not have much on-the job training
Job Description
Incident Resolution: Perform Application Support for CX applications, especially Salesforce.com, within the service level agreements. This involves investigating issues reported in the help desk system, responding to users in a courteous and timely manner, and documenting case notes along with problem cause & resolution.
Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.
Escalation: Escalate unresolved issues as required to other provider groups such as database administrators & technical groups or software vendor support resources.
Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.
Understand CX applications and relevant processes in order to provide analysis, resolution, and/or escalation in support of users
Provide effective oral & written communications to users within all levels of the organization.
Provide 2nd level support for 24/7 availability of self-service sites
Work with geographically distributed team members, users, and customers
Create application documentation as required
Perform other duties as assigned
Limited travel may be required
Regards
Sachin Tyagi
Senior Associate - Recruitment
Okaya Inc
4949 Expy Dr N, Suite 101, Ronkonkoma, NY - 11779
Landline: +1-631-267-4883 Extn. 328
Email styagi@okayainc.com || www.okayainc.com
I hope you are doing well.
Please find below the Job Description. Kindly reply back to me with your updated resume, contact details and best time to reach you.
I apologize if the job is not of your interest. However, I would highly appreciate it if you refer someone suitable for this position
Salesforce Developer
Location: Davidson, NC
Term: Contract
Job overview: 2-5 years of experience - Salesforce lightning experience, lightning communities. Self-Starter, will not have much on-the job training
Job Description
Incident Resolution: Perform Application Support for CX applications, especially Salesforce.com, within the service level agreements. This involves investigating issues reported in the help desk system, responding to users in a courteous and timely manner, and documenting case notes along with problem cause & resolution.
Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues.
Escalation: Escalate unresolved issues as required to other provider groups such as database administrators & technical groups or software vendor support resources.
Change Management: Follow and be an advocate for our businesses through involvement in quality assurance or regression testing of software before releases & upgrades.
Understand CX applications and relevant processes in order to provide analysis, resolution, and/or escalation in support of users
Provide effective oral & written communications to users within all levels of the organization.
Provide 2nd level support for 24/7 availability of self-service sites
Work with geographically distributed team members, users, and customers
Create application documentation as required
Perform other duties as assigned
Limited travel may be required
Regards
Sachin Tyagi
Senior Associate - Recruitment
Okaya Inc
4949 Expy Dr N, Suite 101, Ronkonkoma, NY - 11779
Landline: +1-631-267-4883 Extn. 328
Email styagi@okayainc.com || www.okayainc.com
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