ServiceNow Developer
Location: Harrisburg, PA
Duration: 1+ year
Interview Mode: Face to Face
Description :
Job Requirements:
• Work collaboratively with clients that have varying expertise and exposure to Service Now and ITIL concepts in order to solve complex problems.
• Possess strong verbal and written communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams.
• Act as a liaison with other architects (security, infrastructure, data, etc.) and with delivery teams working primarily within an Agile methodology.
• Translate requirements into functional service designs and create service models along with supporting documentation (activity and sequence diagrams).
• Service-Now customization but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
• Import and manage data between ServiceNow instances and other various system sources
• Produce technical documentation for project and enhancement tasks. Train process users through workshops and demos of these changes
• Lead all ServiceNow project initiatives through requirements gathering, development work captured in update sets, and production releases following the firm’s change management process
• Follow established best practices for customization, configuration and other ServiceNow functionality to update application requirements
• Review ServiceNow version releases and then lead the upgrade project with regression and user acceptance testing
• Create and maintain documentation of system configurations
• Ensure that all ServiceNow instances are kept synchronized by way of periodic instance cloning
• Maintain the Service Catalog(s) to keep existing items updated and add new items as directed by the process owners
Skill
Required / Desired
Required years
Actual years
BS in Computer Science, Engineering or Information Technology or equivalent experience.
Required
Preferred ServiceNow Administrator certification.
Required
Preferred ServiceNow Implementation Specialist certification.
Required
General experience with IT Service Management processes.
Required
Experience in ServiceNow ITSM modules, i.e., Incident Mgmt, Problem Mgmt, Configuration Mgmt, Change Mgmt and Knowledge Mgmt
Required
ServiceNow
Required
4
Admin
Required
2
Java Script
Required
4
Angular JS
Required
6 months
Web Development / CMS / ServicePortal
Required
3
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