Salesforce Production Support Engineer------Germantown, MD,-----Hughes Networks

Hi ,
 
Hope you are doing good !
 
Please go through below requirement if you interested then please share your updated resume with contact details to mishal@cy-tec.com.
 
Please mail/call me, if you are interested in the below role. “mishal@cy-tec.com/703-662-0082”
 
 
Position: Salesforce Production Support Engineer
Location: Germantown, MD,
Duration: 12 + months
Interview Mode: Phone and Skype
Client : Hughes Networks
 
 
 
Job Description:
 

• Primary responsibility to troubleshoot and resolve Application issues. Issue resolution must be accurate, timely, and ensure customer satisfaction.
• Manage diagnosis and resolution of solution implementation and/or installation issues from initial rollout and over subsequent functional and maintenance software releases.
• Maintain timely communication during incidents, outages, and other service events.
• Ensure the day-to-day functionality of solutions in production.
• Act as liaison for application and database issues between customers and developers.
• Apply existing knowledge of Salesforce Sales Cloud and Service Cloud to research and provide direction and/or resolution for application, database or technical problems as identified in a case.
• Create and document detailed solutions and workarounds.
• Experience in data migration/cleanup/ETL.
   

Requirements:

• 3+ years' experience in Salesforce Sales and Service Cloud
• Strong experience with SOQL and Reports/Dashboards

 Preferred Qualifications:

• BS degree
• Ability to identify, own, and solve problems independently or as part of a team 

 
 
Thanks & Regards
 
Mishal Anand
Technical Recruiter  Cybertec, Inc
11710 Plaza America Suite 2000
Reston, VA 20190
Direct:7036620082
Fax: 703-871-5291
Email: mishal@cy-tec.com
www.cy-tec.com  
 

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