Hi,
Greetings from Ampstek
I would like to share the job description of a Contract. If you are interested, please share your updated resume along with the contact details.
Job Title: Technical Support Engineer
Location: Redwood City, CA
Job Description:
· Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
· Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
· Provides technology/product training, documentation and intellectual property material as required.
· Acts as focal point for large account product problem resolution.
· Support customer success with specialized product knowledge.
· Effectively utilizes moderate to complex lab setups to recreate and solve problems.
· Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
· Interacts across support teams and development teams at peer level.
· Acts as a technical expert and provides support on a world-wide basis.
skills and capabilities:
· Minimum 7-10 years of experience in the following:
· Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
· Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus
· Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems is a plus.
· Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
· Experience working with web APIs
· Experience with python, Java a nice to have.
Additional Skills desired:
· Comfort with working in a fast paced, rapidly changing environment
· Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
· Strong analytical and troubleshooting skills.
· Good verbal communication skills.
· Promotes and solicits ideas within project team(s).
· Ability to handle critical customer issues/problems.
· Able to determine problems and deliver known solutions with a high level of customer satisfaction.
· Ability to determine root cause and resolution for previously unknown problems.
Thanks & Regards
Ambika,
Senior Technical Recruiter
Ampstek LLC. A MBE and E-Verify Company 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540
Contact no: 609-436-0561
Comments
Post a Comment
Thanks