Urgent Requirement Senior Exchange Admin New york City, NY

November 13, 2019

Urgent Requirement Senior Exchange Admin New york City, NY

Hi,

I hope you are doing well.

I have a job opportunity for Senior Exchange Admin @ New York, NY

Kindly let me know if you are comfortable with the description. I will be happy to discuss the requirement with you in detail. Feel free to reach me at (415)-728-9002.

Job Title: Senior Exchange Admin

Location: New York City, NY

Contract: Long term

Roles and Responsibility:

Management and support of the Exchange environment, mixture of vendor managed and on-premises.
Attending meetings such as Operational, Capacity etc… and taking ownership for actions.
Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles.
Follow all guidelines and controls for each process to ensure compliance and quality.
Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
Understand thoroughly the end to end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
Provide input and contribute in any and all product or service related audits.
Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
Identify risks, issues and product defects related to applications and/or services and drive their resolution.
Ability to work remotely for DR and BCM events.
Working with internal Teams and external Vendors
Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
Ensure regular activity such as patching and backups is completing successfully
Raise and implement changes for both your own tasks and those from Engineering
Act as the point of contact for vendor supported Exchange environment for escalations
Sanity check any changes to the environments
Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
Implementation of new initiatives handed across from Engineering
Troubleshooting in-house developed scripts
Produce process documentation and Knowledge base articles and "how to" guides
People skills
- Transparent Team Work
- Structured upward & downward communication
- Training skills
Communication skills
- Good command in English
- Ability to work with diverse global teams
- Strong written and verbal communication skills.
Effective Multitasking and reporting
Ability to learn new skills through self-learnin