Hi Professionals, We have an immediate opening for the below position, please let me know your interest and availability If you are interested kindly send me your updated resume and contact details Job Title : Customer Service Representative-4 Job Location : Tallahassee , FL Job Type : Contract
Job Description : The Help Desk Call Center Representative will be answering calls from members and providers related to CLIENT Responsibilities include, but are not limited to:
o Call Center role (will be on the phone for this role)
o 1st Tier Help Desk Support
o Web Portal Assistance
o Claims Rejections
o File Rejections
o Participates productively as member of team, possibly in a team lead role.
o Completes complex tasks, assignments and defined processes with some level of independence.
o Multiple assignments worked and completed simultaneously as directed by leadership.
o Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately.
o Complies with contract requirements, business unit rules and related industry and legal regulations
Knowledge and Skills:
o At least 2 years of Medicaid claims/policies and procedures knowledge preferred
o Experience resolving and following up on claims
o Strong Customer Service skills
o Strong Presentation skills
o Ability to work independently
o Office administrative experience and skills.
o Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
o Intermediate-level knowledge of operating systems.
o Self-motivated with good time management and organizational skills.
o Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
o Excellent written and verbal communication skills and customer service skills, including professional telephone skills.
Education and Experience:
o High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
o Typically, 2-4 years of working experience in related fields.
Knowledge and Skills:
o Office administrative experience and skills.
o Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
o Intermediate-level knowledge of operating systems.
o Self-motivated with good time management and organizational skills.
o Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
o Excellent written and verbal communication skills and customer service skills, including professional telephone skills. Thanks & Regards, 
S.Vigneshwaran Junior Recruiter Work: 972-474-8787 EXT : 331 Direct : 972-737-8632 | www.themesoft.com | | | |
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Thanks