My name is Nishant Kumar and I am a Staffing Specialist at IDC Technologies. I am reaching out to you on an exciting job opportunity with one of our clients.
Position: Application Support Analyst
Location: Pasadena, CA
Duration: Contract
Job Description:
Mandatory skills:
• Requires 4+ years of work experience in writing web application programs covering front-end/UI using the web technologies as follows
• Strong work experience in Spring Boot Microservice Angular 2+, Node.js, Redis database
• Exposure/Minimal working experience in AEM 6.2 +
• Exposure to Splunk and Dynatrace
• Exposure to supporting Bluemix platform applications
• Exposure with infrastructure and technology upgrade projects.
• Exposure in ITIL processes and ServiceNow tools.
Experience Required 4 to 6 Yrs.
Roles & Responsibilities
• Day to day responsibility for managing client’s application issues and requirements. Provide prompt responses and a high-level customer service to the needs of the users.
• Responsible for application / system research and analysis, including data analysis for issues and system enhancements. Responsible for completing the root cause analysis and establishing prevention plans for the problems.
• Maintain ongoing project management, system maintenance and documentation of all development according to established IT standards.
• Analyze/Debug database components to fix defects and performance issues.
• Responsible for validating and verifying patches to the servers.
• Analyze and understand of IIS and other server logs find application pain points and bottlenecks.
• Possess effective communication skills to prepare progress reports and communicate status and goals to management.
• Requires planning to obtain on-time approvals for production releases and ensure the defect free delivery.
• Ability to work with multi regional customers and multi-regional team members. It is advantageous to have experience with Onshore and offshore support model.
• Propose and implement necessary and proactive maintenance for the applications
• Requires Solid analytical and problem-solving skills. Solid process and gap analysis skills.
• Must have the understanding and co-ordination between L2 and L1 groups for better management of the tasks.
