Role: Citrix Administrator
Location: Dearborn, MI
Job description:
A: Functional Title: Citrix Administrator
B: Must Skills:
a. 5+ years of hands-on experience, managing Citrix XenApp and XenDesktop 7.15 LTSR environment administration. Handling day-to-day Citrix environment administration activities like:
• -Server health check
• -Generating Farm reports
• -Sizing and Capacity Estimation
• -Access provisioning and deprovisioning
• -Monitoring of Citrix environment, Troubleshooting issues
• -Troubleshooting issues faced by end user/project
• -Managing application upgrades & deployments
b. Hands-on experience on Citrix management tools like Director,Studio, Admin Console etc.
c. Hands-on experience in managing VDI infrastructure
d. Exp. in Citrix Netscalar, RES, Systrack
e. Managing reporting tools like EdgeSight, Perciver etc.
f. Exp.in VM technologies like VMWare, Good in Windows Server management
g. Good knowledge ITIL processes; especially Incident Management & Change Management?
h. Knowledge in ITIL process and IT service management, tools like servicenow
i. Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections
C: Degrees, certifications/training: Bachelor’s Degree
E: Industry expertise: Citrix/Netscalar, VDI,RES,Systrack
F: Detailed job responsibilities:
a. Monitor Citrix servers and timely resolve the tool generated Auto alerts and user incident tickets
b. Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment( Int, QA, DR and Production)
c. Update incident and change ticket information in servicenow ticket management tool
d. Coordinate with multiple teams for resolving incident and executing change tickets
e. Suggest improvement in Citrix VDI infrastructure
G: Other soft skills/aptitude:
a. Very good verbal and written English communication and presentation skills
b. Effective time management, team handling and organizational skills
c. Client interaction and escalation management
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