Reg: ServiceNow Manager / Implementation consultant opening with State of Pennsylvania

HI,

Hope you are doing good!

Please find the below job description and let me know,

Local and nearby candidates highly preferrable

TITLE: ServiceNow Manager / Implementation consultant

Client: State of Pennsylvania

Location: Harrisburg, PA

Duration: 1 Year+

Interview Mode: WebEx 

 

Project Description: Initial focus of this engagement will be to document and support the business processes behind PTC's implementation of ServiceNow, as well as the Card Control application.  Additionally, will support upgrade efforts for both systems, which will include business process analysis, testing and developing test scripts for same?

Responsibilities:

The Business Process Specialist will perform business process analysis and documentation, testing, meeting with business units to help refine business processes, and overall support of the business units using these applications.

•         This is a professional level non-supervisory position which may require coordination of business analyst activities being conducted by the team.

•         Leverages excellent written and verbal communication skills. May coordinate activities of other project team members as part of a project (technical lead).

•         Supports the technical team in relating business process to technical needs.

•         Provides status of work to Team Lead.

•         Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Business Process Team.

•         Develops and maintains User Acceptance and QA Test plans for implementation efforts.

•         Engages in ongoing process improvement.

•         High level technical knowledge of the applications, as applicable to aid in business process analysis.

•         Develops business requirements documents.

•         Processes open incident tickets.

•         Strong problem solving and analytical skills  

•         Interpersonal skills, ability to work in a dynamic team environment

•         Adheres to schedules and project timelines

•         Communicates issues/problems that may impact objectives  

 

Skill Matrix:

Skill	Required Years	Actual Years
ServiceNow business process support	3
MS Dynanmics 365 Online cloud application support	3
Business process documentation experience (MS Office tools)	3
ITIL Methodology knowledge and experience	2
ServiceNow implementation experience	2
Forms design experience	2
Quality Assurance test case development/execution	2
Hirsch Card Management System
Fargo HDP5000 Printers
HP Quality Center
SAP EAM (Plant Mainenance)
Basic understanding of application development in Visual Studio .Net environment
ITIL Certifications
Bachelor's degree in Information Technology or equivalent job experience

Hasan Khan
DevCare Solutions  
Columbus, OH 43215
Email: hasan@devcare.net |Gtalk: devcarehassan@gmail.com  
LinkedIn: www.linkedin.com/in/hasan-khan-248128126/
Website: www.DevCare.com
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