Java Production Support Engineer Required Urgent@Irving,TX

Position                      Java Production Support Engineer
Location                     Irving,TX
Duration                     Longterm
 
Responsibilities:

1. Core Java , Spring Core with OracleL2 Support (L2 & L3 Production Support Analyst (incident management - Known Error Resoluton, Unknown Error Resolution, Service request- Standard and Adhoc Service requests, application/batch fixes, problem management(RCA), Break Fixes/Code changes and minor enhancements)
2. Good Analytical Skills and Problem Solving Skills, Knowledge of Batch Programming and Solving Abends Adhering to SLA and ITIL process based delivery, Knowledge of ITSM tool, and prioritizing tasks based on Priority and periodic update of ITSM tools, periodic follow ups.
3. Creation of Proactive problem tickets and identifying the RCA and coming up with fixes.
4. Converting Service requests to Self Service requests

 
 
Thanks for your time,
Vara
IntelliSoft Technologies Inc 
Irving, TX 75038.
Office No: 972-756-1212 Ext: 133
varaprasad@intellisofttech.com
http://www.intellisofttech.com

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