Direct Client Req || Looking for Sr. Application Support Onshore/Offshore Coordinator @ Irvine, CA

Dear Sir/Madam,

 

Greetings from Solugenix!

 

We have an urgent opening for Sr. Application Support Onshore/Offshore Coordinator @ Irvine, CA

 

Solugenix Corporation is a consulting company established since 1969. Please visit our corporate web-site <www.solugenix.com> and should you like what you see or be interested to understand more, please feel free to email me/call me and I will get back to you as soon as possible.

 

Please email me with a copy of your consultant MS Word format resume and the following information

 

CONTACT NO & BEST TIME TO CONTACT:

LOCATION:

AVAILABILITY TO JOIN:

COMPENSATION (Current & Expected)

 

Job Title: Sr. Application Support Onshore/Offshore Coordinator

Location: Irvine, CA

Duration: Long Term

Shift: 2nd shift – Mon to Fri – 03:00pm to 11:30 PM

 

Job Description

 

• At least 6 years of experience in IT industry and at least 3 years of experience providing L1/L2 application support for multiple complex high availability applications
• Must have prior experience working with Offshore teams in Onsite/Offshore engagements
• Must have excellent verbal, and written communication skills, including the ability to create informative reports, as well as comprehensive and accurate documentation
• At least 2 years of experience with UNIX and SQL
• 1+ years of support experience in Informatica or any other ETL tools
• At least 3+ years of experience with Service Management and Ticketing tools (Remedy, Service Now)
• Familiarity with ITIL (Incident Management, Change Management, Problem Management)
• Excellent analytical, problem solving and troubleshooting skills
• Positive attitude and ability to work in a team environment are must
• Comfortable working directly with end users
• Ability to work independently without close supervision and demonstrated time management skills
• Ability to work on multiple projects simultaneously while adhering to tight schedules
• Competence in current Microsoft Office products (Excel, Word, PowerPoint)
• Prior experience in Financial/Investment industry is a major plus
• Prior experience in supporting RPA tools will be a major plus
• Experience with monitoring tools Splunk, AppDynamics, etc. is a plus
• Autosys/Batch support experience is a big plus

 

Responsibilities and Duties:

 

• The Application Support Analyst is primarily responsible for supporting Autosys batch jobs, multiple complex high availability business applications and highly demanding business users
• Troubleshoot complex issues, manage critical incidents and bridge calls
• Be the single point of contact for the offshore resources, and provide both technical and functional guidance to the team
• Contribute towards process improvements, maintain knowledge base and documentation
• Work closely with both Onsite and Offshore management and assist in the formulation of processes and best practices
• Ensure the support tickets are addressed in a timely manner
• Participate in Shift Transition meetings and provide handoff to the next shift

 

Thanks & Regards,

Narendra Kumar,

Email ID: narendra@solugenix.com