Looking for Student Applications Administrator

Requisition ID: 53517
Estimated Duration: 12+ Months
Requisition Name: Student Applications Adminstrator
Atlanta GA


Description

DIVISION: Accountability & Information Systems

DEPARTMENT: Enterprise Applications & Project Management

REPORTS TO: Assistant Director (Business Application Management)

POSITION SUMMARY

The Student Applications Administrator’s primary role is to provide administrative and technical support for third-party vendor instructional applications. Key functions include the ability to monitor, analyze, diagnose and determine issue root cause. The Student Applications Administrator should solve the issue root cause or escalate the issue to another team or manager. The incumbent should proactively identify risk areas before issues occur and lead the overall applications maintenance activities. The incumbent will effectively communicate updates and issues to stakeholders in Instructional Technology and Academic departments as needed. The Student Applications Administrator will work with vendors and the application business owner on issue resolution, process improvements and system enhancements. The incumbent will document all issues and requests on the ticket-tracking tool in a timely manner.

 

MINIMUM REQUIREMENTS

EDUCATION: • Bachelor’s degree in related discipline or equivalent four year work experience required.

CERTIFICATION/LICENSE: • N/A

WORK EXPERIENCE: Three years’ experience utilizing Information Technology Software Development Lifecycle (SDLC). Demonstrated Experience in administering systems, understanding network configurations, utilizing active directory and  managing hosted solutions Demonstrated experience in managing servers, databases and networks as a part of application support preferred Demonstrated experience managing multiple project assignments and competing priorities required • Strong MS Office product skills required

 

KNOWLEDGE, SKILLS & ABILITIES

Customer service oriented with a focus on non-technical stakeholders Problem Solving and Root Cause Analysis Active Listening with Written and Oral Communication Common Understanding of the SDLC model Analytical with Attention to Details Interpersonal and Relationship-building • Mental Agility and Flexible to Change

 

ESSENTIAL DUTIES

·Provide administrative and technical support for assigned applications via a ticketing system. ·Meet and exceed established service levels for support ·Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards ·Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues ·Work closely with IT and Application Development teams for new application installations, releases, and testing ·Perform regularly scheduled system updates, changes and failover tests for assigned applications, normally outside of standard business hours ·Identify business needs and provide appropriate technical solutions ·Create and maintain support documentation for applications ·Communicate general events and incidents to Instructional Technology Team, employees and management ·Act as a subject matter expert for assigned application systems, and interface between end-users, technical support, and Instructional Technology teams ·Perform duties outside of normal work hours as assigned/required _________________________________________ Thanks & Regards Balram Email: balram@globalitfamily.com    www.globalitfamily.com

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