Remote role: Urgent role Hiring for Application Development consultant
Application Development consultant
Can be remote. Will do phone interview/skype to hire this consultant.
6+ month contract
What skills/attributes are a must have?
Detail orientated, self-motivated, high throughput, sense of urgency, quality focused
What skills/attributes are nice to have?
Familiarity with Cisco ICM and Avaya PBX, experience with call centers,
previous work on an agile scrum team
Potential consultants need a bachelor's degree
*** Open to remove workers. Please indicate the location on the top of the resume.
What Project/Projects will the candidate be working on while on assignment?
Projects to implement Last Agent Routing call treatment.
This position will part of a CCS LastAgent Routing (LAR) scrum team being formed to support the bubble need in the UHC E&
I business to develop LAR to multiple clients in 2018 to meet the commitments made by the new contract sales agents.
There are (6) UHC committed clients.
LAR is a personalized call routing treatment where a high value and/or sensitive and complex situation repeat caller is routed back to the same agent to ensure a consistent and superior level of service.
The routing consists of Genesys Conversation Manager development, Cisco ICM and Avaya PBX scripting and VCCD development.
IDEAL BACKGROUND:
Enterprise Call Center background is preferred, healthcare would be a nice to have to ensure they know how to treat PCI, PII, HIPPA, etc..
*** What experience will set candidates apart from one another?
Strong attention to detail. Experience with the ALM Quality tool is preferred. System Analyst background would be a nice to have.
What are the top 5-10 responsibilities for this position?
Interpret business requirements/User Stories and execute based on those Understand telephony platforms in the supply chain
Develop test plans relative to requirements and execute them to completion
Facilitate handoff to business UAT
Attend daily stand-ups and work from priority based backlog while coordinating with scrum team
What software tools/skills are needed to perform these daily responsibilities?
ALM Quality/Defect tracking tool
What skills/attributes are a must have?
Detail orientated, self-motivated, high throughput, sense of urgency, quality focused
What skills/attributes are nice to have? Familiarity with Cisco ICM and Avaya PBX, experience with call centers, previous work on an agile scrum team
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Thanks & Regards,
Sunil Chauhan
Sr. Recruitment Specialist
US IT Solutions
3031 Tisch Way 110 Plaza West STE #1098
San Jose, CA 95128
Email : Sunil @usitsol.com
Web Site : www.usitsol.com
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