Immediate Closure position!!!Servicenow with tableau reporting Work Location: Ashburn, VA

Hi,    Greetings from John!!  Hope you are doing great. This requirement is for our direct client   NOTE: For H1B’s Passport Number is required for submission..   Strictly NO OPT’S Only…     Job Title : Servicenow with tableau reporting Work Location: Ashburn, VA Duration: Contract   Job Details: Has to work with Tier 1, 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solution for “Problem” tickets. Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution. Monitor metrics and drive continuous infrastructure and application improvement effort across team to achieve SLA & KPI for Problem Management. Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause analysis between technical teams. Initiating actions to fix interruptions to service caused by errors/faults in the IS infrastructure. Production of statistics and reports to demonstrate performance of the Problem Management process. Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved Eliminate complexity in Technology’s ability to deliver IT services, while meeting service level agreements. Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption. Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement   John Technical Recruiter Ampstek,   103 Carnegie Center Drive,Suite 300,Princeton,NJ 08540A  Fax No:- 732-909-2441  Email :John@ampstek.com

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