Role::: CyberArk Lead // Location: Dallas TX (Onsite) // 12+ Months // No OPTs and CPT

Hi All,

 

Please find the below position and let me know if you have suitable profiles.

 

Role: CyberArk Lead

Location: Dallas, TX (Onsite)

Duration: 12+ Months

 

 

Following will be CyberArk Sr. Lead responsibilities:

• Work on EFTPS Build activities.
• Target System on-boarding
• Single Point of Contact for support services
• Lead the complete operations team on technical front
• Respond to the email’s for any advisory task.
• On-call support with the aligned support team member.
• Debugging the issues
• Provide the onsite support for Major/Minor upgrade.
• Perform RCA’s
• DR Failover drills
• Define any new policies in the PAM Solution
• Break glass password retrieval
• Update documentation as and when required
• Any new server Account Addition /Deletion for existing types of integrations.
• Adding users in the group and opening of firewall port request.
• Troubleshooting of operational issues like:

a.       Authentication Failure (LDAP user’s/application Internal users like appuser and gwuser)

b.       End point target server connectivity issue

c.       Password change/verification failure on

                 i.      Scheduled task

                 ii.      OS (Windows/Unix/Database) level Login accounts

d.       PAM Daily scheduled backup failure

e.       DC to DR data replication failure

f.        PAM Email notification related configuration

·          In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.

•       To perform drills related to:

a.       DC-DR

b.       DR-DC Fall-back

c.       Vault Restoration

•       Business continuity with DR environment

•       Manage policies configured in the PAM solution

•       Creating new policies

• Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
• Build and test framework for:

o   New Server On-boarding

o   User/ Admin Provisioning process for least privilege usage

·       Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems

·       Target system on-boarding onto EFTPS environment

Reporting & Platform Maintenance:

• Response to performance alerts and warnings
• Log monitoring and analysis per instance
• Coordination with other resolver groups per instance
• Trend analysis
• Knowledge Management
• Health Monitoring Check-up
• Continuous Service Improvement
• Impact analysis report as & when required
• Reporting :
• ITSM Reporting
• Performance Reporting
• Executive Reporting
• Adhoc Reports

 Ticket Management:

• Incident Management
• Service Request Management
• Problem ticket Management
• Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

 

Thanks & Best Regards,

Ratnakar.N

1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038 

E-Mail:ratnakar.n@techorbit.com || Contact: 4692840362

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