Role: Automation Technical Support Engineer -Houston, TX (Remote is fine)

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This is Harshita from VBeyond Corp. We are a global recruitment company with specialization in hiring of IT professionals. One of our clients is looking for : Role: Automation Technical Support Engineer Location: Houston, TX (Remote is fine)   Job Description: Take ownership of incoming help requests from end users and document all pertinent customer information. Hands-on experience working with ticketing tools and SLA governed environment. Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving process all the way through to the final resolution. Use logical reasoning to analyze a situation and make use of available debug utilities. Identify and learn old and new software features supported by the organization. Hands-on experience working with fixes at the product level, including installing and upgrading software. Test fixes and Beta versions of the software to ensure reported problem(s) have been adequately resolved. Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits. Develop FAQ and Knowledge Base articles to aid in problem resolution.  Please do not hesitate to contact me if you require any further information. Regards, Harshita Srivastava VBeyond Corporation Associate Recruiter

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