| Hi , Hope you are doing Great! Kindly go through the below Requirement and let me know with suitable profile :- Role : Automation Anywhere Consultant Location : Remote Duration : Long Term Contract
Rate $55/hr on C2C Job Description : - Take ownership of incoming help requests from end users and document all pertinent customer information.
- Hands-on experience working with ticketing tools and SLA governed environment.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
- Record, track, and document the problem-solving process all the way through to the final resolution.
- Use logical reasoning to analyze a situation and make use of available debug utilities.
- Identify and learn old and new software features supported by the organization.
- Hands-on experience working with fixes at the product level, including installing and upgrading software.
- Test fixes and Beta versions of the software to ensure reported problem(s) have been adequately resolved.
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in problem resolution.
Job Requirements:
- Bachelor's degree in Information Technology, Computer Science or equivalent
- Proven working experience in Enterprise technical support.
- Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
- Basic knowledge of Database, VB/Java scripting, Excel macros
- Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
- Excellent written and verbal communication skills
Ability to speak and write clearly and accurately
Thanks & Regards Rohit Soni Call – (908) 589-7520 E-mail: Rohits1@vbeyond.com LinkedIn:- https://www.linkedin.com/in/rohit-soni-4b9321214/
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