| Role : Go Anywhere MFT Support Analyst Location : Houston, TX /Remote Duration: Long term Job Description:
Responsibilities:
- Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
- Take ownership of each customer request and manage their expectations to ensure timely resolution.
- Listen to customer concerns to determine the source and various components of the issue.
- Collect and review system data and analyze for known issues.
- Collaborate with team members on problem identification, analysis, and resolution.
- Act as a face of the company to customers and represent its products in a professional manner.
- Consult with customers to facilitate changes for best practices.
- Work with management and team to inform them of customer issues requiring special attention.
- Conduct product demonstrations with customers and assist in presenting in training sessions.
Job Requirements:
- Bachelor’s degree in information technology, computer science, or other related discipline, or equivalent.
- Microsoft certification (MTA, MSCA, MCSE) is preferred.
- 5+ years of hands-on experience managing Windows or Linux server and client systems in enterprise environments.
- Strong problem-solving skills and ability to work under pressure.
- Experience with database technologies including MySQL, SQL, oracle, PostgreSQL.
- Working knowledge of networking and security protocols for troubleshooting and configuration purposes.
- Working knowledge of VMware, Active directory.
- Knowledge of cloud technologies like AWS, AZURE is a bonus.
- Understanding of security best practices
- Previous software support experience preferred; proprietary software support experience preferred.
- Strong written and verbal communication skills (especially over the phone).
- Strong collaborator with ability to work within a team setting.
- Ability to work successfully with customers to provide problem resolution and complete required documentation.
Thanks & Regards Shivani Bharti Recruiter - IT Call: 908 731 6278 E: ShivaniB@VBeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844 Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to ShivaniB@vbeyond.com subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience.
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