| Hi, Please go through the JD and revert me your interest :-
Position:-Automation Anywhere Technical Support Engineer Location:-Remote or TX Duration:- contract - Take ownership of incoming help requests from end users and document all pertinent customer information.
- Hands-on experience working with ticketing tools and SLA governed environment.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
- Record, track, and document the problem-solving process all the way through to the final resolution.
- Use logical reasoning to analyze a situation and make use of available debug utilities.
- Identify and learn old and new software features supported by the organization.
- Hands-on experience working with fixes at the product level, including installing and upgrading software.
- Test fixes and Beta versions of the software to ensure reported problem(s) have been adequately resolved.
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in problem resolution.
Job Requirements: - Bachelor's degree in Information Technology, Computer Science or equivalent
- Proven working experience in Enterprise technical support.
- Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
- Basic knowledge of Database, VB/Java scripting, Excel macros
- Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
- Excellent written and verbal communication skills
- Ability to speak and write clearly and accurately
Regards,
Vaibhav Kumar VBeyond Corporation Recruitment Lead # +1-6788928560 Ext. 211 E: Vaibhavk@vbeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844
Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.
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