Fwd: Avaya Developer _ Las Vegas ONSITE

Greetings,

We have the requirements below with our client. Kindly go through the JD below and let me know your interest.

 

Title name: Avaya Developer

Location: Las Vegas ONSITE

Duration: 6 months

 

Experience Requested: 6-8 years

 

Description:

Should have good communication along with requirement analysis skills

? Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

? Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

? Experience in program communication and program management

? Communication skills a must, PowerPoint, Visio, structured program updates

? Must be highly motivated and a self-directed individual

? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

? Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

? Knowledge of CTI, LAN/WAN communications and VXML knowledge

? Experience with configuration and support experience in a complex multi-layered network environment

? Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

? Experience working under tight deadlines and high-pressure environment

? Excellent troubleshooting and analytical skills

 

Essential Skills: Candidate should have Operational experience in the following areas

? IVR (Interactive Voice Response) and (CTI computer-telephone integration)

? Proficient in VXML - Voice eXtensible Markup Language

? Call center domain Knowledge

? Java proficiency

? Database- Cloud AWS Knowledge

? Open shift preferable

 

 

"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."

 

Thanks & Best Regards

Bhargavi Jaltar| Talent Acquisition Lead| Tekgence Inc.

Office : bhargavi@tekgence.com

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