Role: Sr CyberArk | Location: Dallas, TX (Day 1 Onsite) || 8+

Hi,

I hope you are doing well!

Role: CyberArk Sr. – Build and Support / Ops Lead

Location: Dallas, TX  (Day 1 Onsite)

Experience: 10+ years

Job Description:

 Following will be CyberArk Sr. Lead responsibilities:

•       Work on EFTPS Build activities.

•       Target System on-boarding

•       Single Point of Contact for support services

•       Lead the complete operations team on technical front

•       Respond to the email's for any advisory task.

•       On-call support with the aligned support team member.

•       Debugging the issues

•       Provide the onsite support for Major/Minor upgrade.

•       Perform RCA's

•       DR Failover drills

•       Define any new policies in the PAM Solution

•       Break glass password retrieval

•       Update documentation as and when required

•       Any new server Account Addition /Deletion for existing types of integrations.

•       Adding users in the group and opening of firewall port request.

•       Troubleshooting of operational issues like:

a.       Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)

b.       End point target server connectivity issue

c.       Password change/verification failure on

                                                                           i.      Scheduled task

                                                                         ii.      OS (Windows/Unix/Database) level Login accounts

d.       PAM Daily scheduled backup failure

e.       DC to DR data replication failure

f.        PAM Email notification related configuration

•       In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.

•       To perform drills related to:

a.       DC-DR

b.       DR-DC Fall-back

c.       Vault Restoration

•       Business continuity with DR environment

•       Manage policies configured in the PAM solution

•       Creating new policies

·         Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices

·         Build and test framework for:

o    New Server On-boarding

o    User/ Admin Provisioning process for least privilege usage

·         Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems

·         Target system on-boarding onto EFTPS environment

 

• Reporting & Platform Maintenance:

·         Response to performance alerts and warnings

·         Log monitoring and analysis per instance

·         Coordination with other resolver groups per instance

·         Trend analysis

·         Knowledge Management

·         Health Monitoring Check-up

·         Continuous Service Improvement

·         Impact analysis report as & when required

·         Reporting :

o    ITSM Reporting

o    Performance Reporting

·         Executive Reporting

·         Adhoc Reports

 

• Ticket Management:

·         Incident Management

·         Service Request Management

·         Problem ticket Management

·         Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

Thanks & Best Regards,

Akhil. D

LinkedIn: https://www.linkedin.com/in/akhil-donthula-0123a2252/

1300 W Walnut Hill Ln. #260, Irving, TX 75038

www.techorbit.com

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