IT support need@ Irving TX

Role: IT support need

Location:  Irving TX
Start:  ASAP
Duration:  3-6 months

Skill: looking to bring on an IT Support contractor that will be required to be on site Monday - Friday at their Irving TX office.  Details are:

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Escalates incidents to the appropriate IT operations resources in accordance with established procedure
• Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
• Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
• Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
• Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Required Knowledge/Skills/Abilities:

• Excellent English (written and oral) with experience interacting with all levels of management and staff
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
• Excellent interpersonal skills especially communication and presentation skills
• Proven track record of collaborative working across business units
• Successful delivery against commitments and deadlines
• Promotes and supports standardization and continuous improvement
• Ability to work independently and make decisions where necessary

Desirable Knowledge/Skills/Abilities:

• Familiarity with ITIL and HDI Incident Management Best Practices
• Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
• Familiarity with Network Standards, Protocols, and Security Policies,
• Familiarity with all components of Office 365
• Familiarity with Bitlocker Encryption 
• 2 years in a customer facing role 

Required Years' Experience:

• 2 years in a technology support role (3-years is desirable)

Required Education:

• A+ Certification or equivalent

Thanks and regards

Bhaskar kumar Koppisetti

Email :kumar.koppisetti@3sbc.com

Hangout : bhaskarkumar3sbc@gmail.com

An E-Verified Company 

Note: If you are not able to reach me over the phone  please email me , I will reply to you ASAP.

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