Very Urgent role || Sr. Salesforce Developer || Alpharetta, GA (Only Locals)

Hi,

Greetings!

 

Hope you are doing well,

Please find below the details & let me know if you are Interested in this position.

 

Role:  Sr. Salesforce Developer

Location: Alpharetta, GA (Hybrid) (Only Locals)

 

Visa – OPT , H4EAD and H1B only (Genuine Candidates)

 

Role Summary

We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.

 

This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.

 

Key Responsibilities

• Lead Salesforce Agentforce Voice design and deployment for contact center use cases
• Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
• Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
• Implement SRMEA capabilities including service request management, escalation, and resolution workflows
• Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
• Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
• Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
• Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
• Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
• Support production stabilization, optimization, and continuous improvement initiatives

Required Skills & Experience

 

Salesforce & AI

• 8+ years of Salesforce experience with Service Cloud
• Proven Agentforce Voice or AI-powered voice automation deployment experience
• Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
• Experience implementing SRMEA or enterprise service management patterns
• Apex, LWC, Customization

 

Contact Center & Genesys

• Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
• Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
• Integration experience using Genesys APIs, webhooks, and middleware

 

Integration & Architecture

• Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
• Strong understanding of data models, security, and performance optimization
• Experience integrating voice, chat, email, and digital channels into Salesforce

 

 

Thanks and Regards

Prashant Tiwari |Technical Recruiter|

Jconnect Infotech Inc.

Email: prashant.tiwari@jconnectinc.com

168 Barclay Center Ste. 347, Cherry Hill, NJ 08034

http://jconnectinc.com/